Delivery & Tracking
Everything customers need to know about dispatch times, tracked shipping, and delivery support.
Dispatch times
Orders placed before the daily cut-off may qualify for same-day dispatch. Orders placed after the cut-off are usually processed on the next working day.
Typical service
Tracked 24-style delivery for fast UK-wide shipping.
Working days
Dispatch and delivery timelines may vary on weekends and bank holidays.
Tracking
Once dispatched, tracking details are provided so customers can follow parcel movement and delivery progress.
Missing or delayed parcels
If a parcel is delayed, missing, or marked incorrectly, contact support as soon as possible with your order details and tracking reference.
Lost or delayed parcels can be reviewed much faster when you send your order reference and delivery details in your first message.
Delivery support
The fastest way to resolve a delivery issue is through encrypted chat.